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Trane and American Standard Elevate Dealer Experience by Integrating with Multiple Field Service Management Partners

Trane and American Standard Heating and Air Conditioning, leading global providers of indoor comfort solutions and services, are on a mission to help dealers streamline their business by driving operational efficiencies, improving communications and enhancing the homeowner experience by collaborating with some of the top Field Service Management providers that are a part of their elite dealer programs. The integrations with the first five field service management integrations will more closely link and drive efficiencies… Read More

Looking to Buy an HVAC Business in New York or New Jersey?

When you think of the most business-friendly areas of the United States, New York may not be at the top of your list. But if you’re in the heating and air business, or want to be, it should be among the top states to consider. Here’s our analysis of what makes New Jersey/ New York (Northeast states) so attractive to HVAC business owners and buyers. Weather and Opportunity Most of the… Read More

How Contractors Can Build Trust with Customers and Earn Their Business

By John Tyreman When homeowners realize they have a problem with their heating or cooling units, the next step is to gather information that will help them fix it. In the summer of 2020, my air conditioner was always running, but blowing warm air. I Googled dozens of different keyword phrases and found a range of issues to troubleshoot. Through research and process of elimination, I learned it was low on refrigerant. John Tyreman I… Read More

The Year of the Ox: How To Keep Your HVAC Business Flourishing Throughout 2021

By: Bryan Davenport, General Manager at Oxbox With 2021 being the Year of the Ox, there is much we can learn from this patient creature. The ox is a methodical team player and believes in prosperity acquired through hard work, integrity, and fair play. Drawing upon the ox’s desire to flourish, Oxbox has achieved success through its consistent efforts, along with ideals the ox has inspired, such as: commitment, patience, diligence, and contributing to the… Read More

Do You Sense Change in the Air?

By Danielle Myers, Operations & Compliance Manager, Thermostat Recycling Corp. I recently attended the Midwest Energy Solutions Conference — virtually, of course. Its four days were replete with various programs directed toward the energy industry, focusing on raising awareness and reinforcing the importance of energy efficiency in the Midwest. Danielle Myers Topics ranged from “No Wires, No Problem. Non-wires Solutions for Optimizing the Grid” and “How Can Energy Efficiency Support Grid Resiliency” to Decarbonization and… Read More

The Soft Skill Most People Never Master

By: Erica Leonor When was the last time you heard a horror story about how a CSR or Technician provided terrible customer service to a homeowner? Or even yet, witnessed this horror story for yourself? I hear these kinds of experiences every single day. I would like to assume that providing great customer service is common sense for everyone. But sadly, it’s not. Common sense isn’t so common anymore. Erica Leonor So, in my effort… Read More