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Between the Lines: A Matter of Trust

By Fred Martel There is little doubt that winning over a new customer requires establishing credibility. One method commonly used is story telling. When asked “what makes your company different,” some salespeople describe their methods as compared to the competition. It is the foundation of what should lead to trust and loyalty. Telling the credibility story suggests that you and your competitors are more equal than different. This is called expected credibility. People expect… Read More

Between the Lines: The Unexpected

By Fred Martel It’s a sign of the times. Everyone wants instant gratification. Video games have reset buttons. Everyone wants to speed but they will not learn how to drive. Customers have no time or patience. They want the quick fix for little or no money. Do it and get out. As a business person it is your job to slow them down. Haste makes waste and there is more waste than ever in… Read More

Winsupply Acquires Avon Supply Co., Boston-area Supplier of Plumbing, Heating

Winsupply Inc., one of the largest distributors in the nation, has completed the purchase of substantially all the assets of Avon Supply Co., a plumbing and heating wholesale distributor primarily serving the greater Boston market. Details of the purchase were not disclosed. Avon Supply Co. is located in Wakefield, Mass., and serves area contractors in Boston and southern New Hampshire with plumbing, boilers and hydronic heating supplies for new construction, remodeling, maintenance and repair. Avon… Read More

Fifty-Five Students Awarded $112,000 in Scholarships Through the PHCC Educational Foundation

The Plumbing-Heating-Cooling Contractors—National Association (PHCC) Educational Foundation is proud to announce the winners of 2020 scholarships awarded through the Foundation. Thirty students were awarded a total of $55,500 in scholarships funded by the Foundation, Gerry Kennedy, Steve & Isabella Schaeffer, Anne Williams, the McGlame-Wordell Scholarship Committee, the PHCC Auxiliary of Texas, the PHCC Auxiliary of Massachusetts and PHCC’s Past National Officers. The students, their schools and studies are listed below. An additional 25 students have… Read More

Between the Lines: Lead the Way

By Fred Martel It’s a sign of the times. Everyone wants instant gratification. Video games have reset buttons. Everyone wants to speed but they will not learn how to drive. Customers have no time or patience. They want the quick fix for little or no money. Do it and get out. As a business person it is your job to slow them down. Haste makes waste and there is more waste than ever in… Read More

The Granite Group Receives Workplace Recognition

The Granite Group, a Concord, NH-based distributor of plumbing, heating, cooling, water and propane supplies, is pleased to announce that they have been recognized by BusinessNH Magazine as a Best Company to Work For and a Top Family-Owned Business. As a company that works hard to build a workplace where people are happy to come to work each day, these awards are as meaningful as any other industry award the company has received. Bill Condron,… Read More
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