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Between the Lines: Optimism Rules

By Fred Martel “An optimist stays up until midnight to see the New Year in. A pessimist stays up to make sure the old year leaves.” ~Bill Vaughan Successful people are optimists. I know this because they don’t have time to complain. In order to create success, you must keep moving and trying regardless of any obstacles. And there are obstacles. It doesn’t matter what shape the economy is in. When you want more,… Read More

Between the Lines: Strength in Convictions

By Fred Martel Every customer service and sales situation must include a foundation of positive, upbeat tones. That is not to say that you need to sound like some carnival barker or pitchman on an infomercial. Setting the tone involves being prepared and being convinced. You must be convinced that you are offering the best in products and services for the price, from a company that is among the best. There cannot be a doubt… Read More