Innovative solution remotely controls CITY MULTI^® equipment

SUWANEE, Ga. – August 27, 2024 – Mitsubishi Electric Trane HVAC US LLC (METUS), a leading supplier of Ductless and Ducted Mini-split and Variable Refrigerant Flow (VRF) heat pump and air-conditioning systems, introduces kenza cloud^®, a solution empowering commercial customers to remotely control, monitor, and analyze their Mitsubishi Electric VRF systems.

Accessed through www.kenzacloud.com and its M-NET gateway (RMD-50A), kenza cloud is Mitsubishi Electric’s cloud-based platform for distributors, contractors, building owners, and facility managers who would benefit from remotely controlling, scheduling,  and charting CITY MULTI and M-Series systems’ data, along with getting off-site troubleshooting support.

The RMD-50A Gateway can be paired with kenza cloud to allow convenient remote access for monitoring and control of single or multiple sites.

kenza cloud’s remote analytic capabilities help commercial customers reduce service calls by identifying the issue, reviewing the maintenance data, and troubleshooting before requesting onsite maintenance or repairs.

Specifically, functions like Maintenance Tool File Download, Test Run, Refrigerant Check, and Branch Port Check (for CITY MULTI R2-Series systems) can benefit customers by reducing site visits to evaluate and resolve an issue.

The subscription-based kenza cloud M-NET gateway can monitor up to 50 indoor units and 50 outdoor units per device.

“kenza cloud gives technicians visibility into the systems they work on, which simplifies diagnosing and servicing CITY MULTI equipment,” said James DeBerry, commercial marketing manager, METUS. “Technicians will also benefit from automatic quarterly updates made to the platform at no extra cost, which is part of our commitment to continuously improve our control offerings.”

For more information on kenza cloud and other commercial heating and air- conditioning solutions from METUS, visit MitsubishiComfort.com.