Awards
LG Honors Top HVAC Partners with Inaugural Service Excellence Awards
Awards Recognize Top HVAC Partners for Commitment to Technical Support and Customer Service
News Summary
- LG Electronics USA’s air conditioning technologies division has honored top performers in the LG Premier Service Champion Program with the inaugural LG Service Excellence Awards
- Eleven recipients were honored at the Preferred Service Champion Conference in Dallas, Texas, attended by more than 200 participants, including HVAC representatives.
- The LG Premier Service Champion Program provides a minimum of 40 hours of annual LG product training per participant, covering installation, diagnostics and servicing.
LG Electronics USA has presented its inaugural LG Service Excellence Awards, recognizing premier distributors and applied representatives in the LG Premier Service Champion Program who have demonstrated exemplary technical support, field service capabilities and customer dedication. The awards were presented at the Preferred Service Champion Conference in Dallas, Texas, attended by HVAC industry professionals.
The LG Service Excellence Awards are part of LG’s ongoing initiative to recognize partners who raise the standard for HVAC technical support in their local markets. As the first class of recipients within this new program, the honorees reflect LG’s commitment to building a network of highly trained, field-ready service professionals.
2026 LG Service Excellence Award Honorees
Award winners were selected based on key criteria, including service engagement, commitment to ongoing training, field support capabilities and local customer satisfaction.
- ACR Supply Company, Inc.
- Air Purchases of New Hampshire, LLC
- Fields Mechanical Systems Inc.
- Hercules Industries
- Insight Partners
- Johnson Barrow, Inc.
- Midwest Applied Solutions, Inc.
- Thos. Somerville Co.
- Victor Distributing
- VP Supply Corp.
- Winsupply Midlothian
- National Winner: Hercules Industries
“As HVAC systems become more sophisticated, technical mastery and rapid field support have become essential differentiators,” said Mark Rogers, director of Aftermarket Support, LG Electronics USA Air Conditioning Technologies. “Our inaugural Service Excellence Award honorees exemplify the highest standards of service. Their dedication to rigorous technical training helps ensure that contractors and LG customers receive top-level support, reliable uptime and peace of mind.”
Preferred Service Champion Conference: Training and Collaboration in Dallas
The four-day 2026 Preferred Service Champion Conference brought together more than 200 total participants, including 150-plus partner representatives from more than 80 distributor and applied representative branches. Attendees participated in eight technical classes designed to deepen product knowledge and sharpen troubleshooting skills across residential and commercial product lines. Coursework covered critical industry topics ranging from Advanced Unitary A-Coil and Gas Furnace and Multi V i R-32 updates to a New Rooftop Unit Introduction and Airflow Diagnostics.
“At LG, ‘We Win Together’ is more than a conference theme – it’s our commitment to shared success,” said Rogers. “When channel partners across the country come together to solve complex field challenges as one team, the entire network grows stronger. Our goal is to ensure every LG technician in the field has the training and backing to get the job done right the first time.
LG Premier Service Champion Program
Launched in 2025, the LG Premier Service Champion Program equips LG distributors and applied representatives with advanced technical knowledge, hands-on training and industry resources. The program provides comprehensive education modules and expert-led workshops to enhance technical expertise and troubleshooting skills, raising technical support standards and helping to improve customer experiences across the industry and within local markets. Participants receive a minimum of 40 hours of LG product training annually, covering installation, diagnostics and servicing of LG HVAC products and controls.
For more information about LG’s HVAC solutions and the Premier Service Champion Program, visit www.lghvac.com. For photos from the event, visit here.
About LG Air Conditioning Technologies USA
LG Electronics USA’s Air Conditioning Technologies business is based in Alpharetta, Ga. LG is a leading player in the air conditioning market, manufacturing both commercial and residential air conditioners and building management solutions. From consumer and individual units to industrial and specialized air conditioning systems, LG provides a wide range of products for heating, ventilating, air conditioning, water heating, and building controls. Eleven-time ENERGY STAR® Partner of the Year, LG Electronics USA (based in Englewood Cliffs, N.J.), is the North American subsidiary of LG Electronics Inc., a smart life solutions company with annual revenues of more than $60 billion. For more news and stories about LG products and innovations, please visit the LG USA Newsroom at www.lg.com/us/newsroom and learn more about LG’s HVAC offerings at lghvac.com or follow on social: LinkedIn, YouTube, X (Twitter), Facebook and Instagram.
Media Contacts:
LG Electronics USA
Kim Regillio Noel Hampton
+ 1 815 355 0509 +1 469 580 3094
