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AI and Automation Power Latest Release of IFS Customer Engagement, Driving Improved Customer Experiences

Highly configurable, integrated and fully branded omnichannel hub lets customers book services and get accurate information online, through social or over the phone. IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call center and transform their customer engagement. IFS is leading the way for service organizations to become knowledge and outcome centric throughout the… Read More

A New Direction for Customer Engagement

By Susannah Richardson, Marketing Director, Field Service and Contact Center Solutions, IFS Effectively managing customer interactions is a real challenge for contractors. While retailers such as banks and insurers have long embraced self-service technology and multi-channel platforms to enhance the customer experience, field service-based organizations are still discovering how this technology can be best applied. Susannah Richardson, Marketing Director for Field Service and Contact Center Solutions, IFS, explains contracting companies need… Read More