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Business Continuity in the Service Sector: Deploying Remote Assistance Tools Proves Key

Having seen the early effects of the growing pandemic, global climate control solutions provider Munters identified an immediate need to leverage remote assistance to help serve customers and support both field and manufacturing operations. The company opted to roll out remote assistance to 200 staff across 22 countries, a deployment it completed in just two weeks. Sarah Nicastro, Field Service Evangelist, IFS, draws on this case study to explain how the service sector can quickly… Read More

Verizon Connect Simplifies Dispatching, Scheduling and Job Management with an Integrated Field Service Management Solution

Verizon Connect delivers accessible workforce management solutions with the introduction of Verizon Connect Field Service Dispatch. Field Service Dispatch makes it easy for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real time. Verizon Connect Field Service Dispatch works with the Verizon Connect Reveal platform to combine vehicle location data and technician status to help operations managers make faster, more informed decisions and provide better service, all… Read More

Roadmap for Trade Contractors: How to Unlock Aftermarket Field Service Revenue

By Steve Andrew With prices dropping and profits shrinking from equipment sales, trade contractors are looking to unlock more revenue by establishing aftermarket service contracts to maintain equipment availability throughout its entire lifecycle. Steve Andrew, Vice President of Marketing, North America, at IFS has written a checklist of the nine key field service management (FSM) functionalities trade contractors need in order to effectively implement and manage aftermarket service contracts. Steve Andrew Trade contractors are realizing… Read More

Hitachi Solutions America Introduces Advanced Connect for Field Service

Hitachi Solutions America, a leading provider of global industry solutions powered by the Microsoft Cloud, has announced Advanced Connect for Field Service, a pre-built, no-code integration that connects Microsoft Dynamics 365 Finance & Operations (F&O) and Microsoft Dynamics 365 Field Service. Providing the most advanced functionality right out-of-the-box, the solution eliminates the need to build a costly in-house integration to seamlessly centralize and automate common yet complex field service transactions and share the data across… Read More
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