By Dave Consulo The tools and processes HVAC professionals relied on before COVID-19 aren’t the ones needed now. Dave Consulo The challenging circumstances of 2020 dramatically altered every aspect of the industry. Contractors and technicians faced unprecedented challenges in their mission to deliver essential services. Success required rapid adaptation to evolving customer expectations about safety, efficiency, and transparency. Many of the tools and protocols developed or widely adopted in 2020 and 2021, like remote… Read More