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Prepare for the Unexpected: Seven Ways to Build Resilience in Service Management in Uncertain Times

Businesses that offer services have been – and continue to be – the lifeblood of our economy, but the global pandemic is bound to change the way service is delivered in the field argues Marne Martin, President of IFS Service Management. What happens to valuable customer touchpoints if people must keep distance from each other? Marne Martin, President, IFS Service Management Business Unit How will changing customer expectations and preferences push service organizations to innovate?… Read More

Danfoss Symposium Explores Deep Retrofits and the Path Toward Resilience, Efficiency, and Sustainability

Cities and states are now assuming a leadership role on climate, resilience, and energy efficiency, and the 33rd Danfoss EnVisioneering Symposium convened thought leaders from industry, advocacy, and policy on June 4 in Washington, DC, to examine paths on which state and local government might drive the deep building retrofits that are critical to a sustainable built environment. Danfoss symposium participants β€œAt our symposium on resilience last year, we saw that… Read More
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