Cooper&Hunter: Mini-Splits Backed by Warranty and Exceptional Tech Support
As Cooper&Hunter gains popularity around the globe, the brand is placing extra emphasis on the details that set them apart from big-name competitors. Since every customer experience is an opportunity to contribute to the continual growth of the company, Cooper&Hunter recognizes the importance of going above and beyond in the Customer Service department. Even with a failure rate as low as 0.2%, Cooper&Hunter is dedicated to providing prompt and accurate solutions for those rare instances when malfunctions or defects do occur.
Being one of very few HVAC brands with in-house Technical Support definitely has its perks. Cooper&Hunter provides their agents with open access to units in the engineering laboratory, where video calls can be utilized for precise troubleshooting and live demonstrations with technicians and clients.
As the company serves a wide array of clientele, they are prepared to accommodate clients in English, Spanish, and Russian – and will be adding Chinese to the list soon.
While Technical Support hours are limited from Monday to Friday, 9 a.m. to 5 p.m. Eastern Standard Time, the company website provides 24/7 access to warranty registration, user guides, and installation manuals.
For a more detailed, visual approach to troubleshooting and installation procedures, the Cooper&Hunter YouTube Channel offers an ever-expanding variety of videos with tips on error codes, detailed how tos, and more.
With so much focus on customers and technicians, one might think that C&H overlooks their distributors –but that’s absolutely not the case! Cooper&Hunter equips their distributors with Technical Support stands, filled with Warranty Procedures leaflets, Customer Service keychains, and scannable, QR-encoded Technical Support cards which link any smart phone to their online resources. With convenient access to a variety of Technical Support materials, customers are less inclined to contact distributors with any issues.
It’s important for technicians and contractors to not only sell Cooper&Hunter units, but also to be knowledgeable about the brand and products. C&H works together with distributors to organize NATE Certified training courses. The half-day training sessions, which offer a balanced approach of both theoretical and practical, hands-on learning, cover brand introduction, sales techniques, troubleshooting tips, installation procedures, maintenance, and more. Attendees leave the course with an official Cooper&Hunter Certification and a thorough understanding about the ins and outs of the mini splits themselves. The courses have been so successful, in fact, that a new Online HVAC Academy is in the works for the near future.
John Wilson, co-owner of Parks & Thompson in Hialeah, Florida, says, “Even though I’ve been working with the Cooper&Hunter brand for a year, I’ve only ever had to call for Tech Support once – and the experience was seamless. There was no long wait – no endless phone transfers. Their Tech Support staff are knowledgeable and guided me through the whole process, from troubleshooting to warranty procedures and beyond, with utmost professionalism.”
With superior technology and affordable prices backed by excellent warranties and exceptional customer service, Cooper&Hunter’s fast-growing reputation in the HVAC industry is well-deserved.
Interested in Becoming a Distributor? It’s not too late to jump onboard! Cooper&Hunter is seeking partners in states where they do not yet have direct distribution as well as expanding their presence in current territories.
Contact Cooper&Hunter at 305-961-1809, visit their website www.cooperandhunter.us and their YouTube channel, www.youtube.com/c/cooperandhunterusa.