Walter Arnett
Editorial, Florida News

From the Inside

March 07, 2020

Last month I stopped by the bank to pay my credit card balance. The teller called a representative over to tell me that my card was old and I was not getting all the benefits the bank is now offering. I’m no different than most people that want as much as possible out of services offered, so I agreed to upgrading my card. After almost an hour of phone calls, calculating and updating my account, and registering the new card that will now make me richer in all of the benefits, I walked out of the bank ready to go buy everything that I have always wanted.

Walter Arnett
Walter Arnett

My first stop was to Verizon to have them change my monthly bill they automatically collect from the old card to the new one. The agent was fast and accurate, and handled the chore in just a few short minutes, and assured me there would be no problem. This was true, that is, until they tried to collect my bill against the old card and failed.

I got notice of the attempt that failed and was asked to correct the problem at once. After 45 minutes of dealing with recorded questions and choices of departments to talk to, my confusion grew. I went back to the Verizon store for help and was told that I had to call the main office. With my insistence, the agent gave me a direct phone number to a live person. She was very nice and listened to me before turning me over to another agent. In just a few minutes, this young lady handled my problem, apologized for the inconvenience and thanked me for my business. I am happy again, and ready to tackle the next problem that comes my way due to high-tech methods that are put into practice in order to make our lives simpler and easier to enjoy.

We’ll talk again next month.