Customer Support Representative

Website Johnstone Supply - The Ware Group

  • Answer incoming customer calls and provide all aspects of customer service by; providing quotes or taking sales orders, research products/services and answering general information questions.
  • Handle customer warranty claims and credit returns in a timely fashion by accurately completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with SOP’s.
  • Guides customer in refrigeration configuration, performs box load calculations and selects the correct products or assist customers in making product selections based on customers’ needs, product specifications, and applicable regulations.
  • Perform other duties as requested.

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