Inside Sales Representative

May 29, 2024

Website Johnstone Supply - The Ware Group

Provide prompt and courteous service to customers that includes: sales, merchandising, order processing, pricing, product research, promotional activities and all aspects of customer service. Showroom stocking, organization and cleaning are required on an as needed basis.

Essential Job Function

1. Greet customers in a professional and helpful manner.
2. Provide prompt, courteous service by listening to the customers needs and requests and respond accordingly.
3. Handle customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s).
4. Enter sales orders into Sales Order Entry System and process credit card payments or receive cash payments all in accordance with cash handling policy and SOP’s.
5. Answer incoming customer telephone calls and provide all aspects of customer service by; providing quotes

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