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Become an Employer of Choice: Creating a Desirable and Emotionally Intelligent Workplace

Contributed by Debbie Muno, The EI Academy Welcome to our sixth and final installment in our series about Emotional Intelligence. We have covered a lot of ground relative to the topic of Emotional Intelligence, Emotional Intelligence in the Workplace, and the positive impacts of enhancing Emotional Intelligence both professionally and personally. Debbie Muno Emotional Intelligence is about making intelligent responses to negative feelings and using specific skills to generate positive emotions in yourself, and others,… Read More

The Business Case for Emotional Intelligence

Contributed by Debbie Muno, The EI Academy Welcome to our fifth installment about Emotional Intelligence. In our last article, we discussed the Seven Emotional Intelligence Competencies that can be measured during the hiring process, as well as the positive outcomes when individuals frequently display emotionally intelligent workplace behaviors. We asked you to consider these points from your business and management perspective. Debbie Muno In this article, we’ll discuss these competencies from the employee’s perspective, and… Read More

Emotional Intelligence Requirements for Technician and Dispatcher Positions in the HVAC Industry

Contributed by Debbie Muno, The EI Academy Welcome to the fourth installment of Emotional Intelligence in the HVAC industry. We’ve been talking about what Emotional Intelligence is (making intelligent responses to negative feelings and using specific skills to generate positive emotions in yourself, and others) along with the fact that our emotions are an integral part of being human, and so it’s impossible to “check them at the door” when we get to work. In… Read More

Emotional Intelligence, Current and Future Job Skills and the HVAC Industry

Contributed by Debbie Muno, The EI Academy Thank you for joining us for part three of our series on Emotional Intelligence. So far, we’ve talked about what Emotional Intelligence is – making intelligent responses to negative feelings and using specific skills to generate positive emotions in yourself, and others – and the fact that the biology of our human brains dictates that when we are “triggered” or things are going badly, our ability to think… Read More
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