Guest Editorial by Gerry Wagner I travel approximately 32 weeks a year and although the process of airline travel is rarely enjoyable, I do enjoy meeting new people and learning about them, their businesses and experiences. I met a gentleman named Sergiy Sheremetyev at a GREE mini split training event I was conducting in Kissimmee, FL this past week. Sergiy answered a question that I threw out to the audience, a question designed to see… Read More
Editorial
Just Ramblin’: What Were Great Christmas and Chanukah Holidays
By Art Penchansky When Marion was alive and healthy, Christmas, and then she added Chanukah, was always her favorite holiday. Every year she put up simple decorations, not only within the house but outside on all sides of the house and grounds. When I joined the family (Marion and her four children) I designed greetings to be lit on each side of the front of the house which had large flat walls like canvasses, on… Read More
From the Inside
By Walter Arnett Hurricane Michael did all the damage to Florida and the Southeast that it could, and then went back out to sea again. Now, all that has to be done is to clean up the mess and rebuild the towns, homes, businesses and lives that were destroyed in just a few hours. Walter Arnett Some of the TV news stations are keeping the public who still have homes and power informed about the… Read More
Between the Lines: Strength in Convictions
By Fred Martel Every customer service and sales situation must include a foundation of positive, upbeat tones. That is not to say that you need to sound like some carnival barker or pitchman on an infomercial. Setting the tone involves being prepared and being convinced. You must be convinced that you are offering the best in products and services for the price, from a company that is among the best. There cannot be a doubt… Read More
