IFS

July 13, 2022

Guest Contributor

Three Tech-Led Changes to Maintain High Levels of Service...

Service organizations, hard hit by the skills shortage, are looking to technology to mitigate the impact of a constantly dwindling talent pool, says Marne Martin, […]

Cindy Jaudon October 12, 2021

News

“Right to Repair” Movement Gets a Biden Boost: New...

What is driving the move towards giving consumers the “right to repair”? “There’s a lot of sustainability buzz around the “Right to Repair” driven by […]

Colin Elkins May 05, 2021

News

Recent Shocks Put Vulnerable Manufacturing Supply Chains Under the...

“From COVID-19 vaccine production to the graphic pictures of a heavily laden container vessel stuck in the Suez Canal, recent events have really thrown global […]

2021 Innovation award logo March 01, 2021

News

IFS Wins Business Intelligence Group Innovation Award for its...

IFS Remote Assistance provides an interactive virtual reality environment to enable remote ‘side-by-side’ working between remote experts, engineers and customers. IFS, the global enterprise technology […]

Sarah Nicastro, Field Service Evangelist at IFS. February 01, 2021

News

Resilience Gives Way to Dominance: Three Predictions for How...

By Sarah Nicastro, Field Service Evangelist, IFS and Future of Field Service In a year fraught with such fear, turbulence, and complexity as 2020, it […]

Marne Martin December 02, 2020

News

AI and Automation Power Latest Release of IFS Customer...

Highly configurable, integrated and fully branded omnichannel hub lets customers book services and get accurate information online, through social or over the phone. IFS, the […]

Marne Martin August 22, 2020

News

Prepare for the Unexpected: Seven Ways to Build Resilience...

Businesses that offer services have been – and continue to be – the lifeblood of our economy, but the global pandemic is bound to change […]

Sarah Nicastro, Field Service Evangelist at IFS. July 30, 2020

News

Business Continuity in the Service Sector: Deploying Remote Assistance...

Having seen the early effects of the growing pandemic, global climate control solutions provider Munters identified an immediate need to leverage remote assistance to help […]

November 14, 2019

News

Integrated Facility Services Completes Fast-Track Renovation of Heating and...

Integrated Facility Services (IFS) has completed work on a $4.9 million HVAC renovation project for the Hannibal School District, in Hannibal, Missouri. IFS was a […]

Susannah Richardson November 01, 2019

News

A New Direction for Customer Engagement

By Susannah Richardson, Marketing Director, Field Service and Contact Center Solutions, IFS Effectively managing customer interactions is a real challenge for contractors. While retailers such […]

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