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Prepare for the Unexpected: Seven Ways to Build Resilience in Service Management in Uncertain Times

Businesses that offer services have been – and continue to be – the lifeblood of our economy, but the global pandemic is bound to change the way service is delivered in the field argues Marne Martin, President of IFS Service Management. What happens to valuable customer touchpoints if people must keep distance from each other? Marne Martin, President, IFS Service Management Business Unit How will changing customer expectations and preferences push service organizations to innovate?… Read More

Business Continuity in the Service Sector: Deploying Remote Assistance Tools Proves Key

Having seen the early effects of the growing pandemic, global climate control solutions provider Munters identified an immediate need to leverage remote assistance to help serve customers and support both field and manufacturing operations. The company opted to roll out remote assistance to 200 staff across 22 countries, a deployment it completed in just two weeks. Sarah Nicastro, Field Service Evangelist, IFS, draws on this case study to explain how the service sector can quickly… Read More

Integrated Facility Services Completes Fast-Track Renovation of Heating and Cooling Systems as a Part of Hannibal School District’s Energy Savings Project

Integrated Facility Services (IFS) has completed work on a $4.9 million HVAC renovation project for the Hannibal School District, in Hannibal, Missouri. IFS was a key part of a team of professionals assembled by the prime energy services contractor, Performance Services, Inc. (PSI), to complete the HVAC renovation. IFS performed the mechanical portion of the project. In addition to the work by IFS, PSI implemented a complete replacement of the existing building’s plumbing system, new… Read More

A New Direction for Customer Engagement

By Susannah Richardson, Marketing Director, Field Service and Contact Center Solutions, IFS Effectively managing customer interactions is a real challenge for contractors. While retailers such as banks and insurers have long embraced self-service technology and multi-channel platforms to enhance the customer experience, field service-based organizations are still discovering how this technology can be best applied. Susannah Richardson, Marketing Director for Field Service and Contact Center Solutions, IFS, explains contracting companies need… Read More

AI In Action – Practical Artificial Intelligence for Field Service Management

By Marne Martin Artificial intelligence (AI) will impact every industry and every business discipline – and that includes field service management. But how quickly will practical solutions be available that enable the typical medium to large field service organization to take advantage of AI? Marne Martin, President, IFS Service Management takes a look at AI solutions that are already helping improve processes, deliver knowledge efficiently and automate repetitive activities to free human workers to focus… Read More

IFS Gets Emergency Air Conditioning Equipment Online within Hours Following Flooding at the Mel Carnahan Courthouse in Downtown St. Louis

When a water main break sent more than six feet of water into the subbasement of the Mel Carnahan Courthouse in Downtown St. Louis early in the morning of Saturday, July 6, mechanical contractor Integrated Facility Services (IFS) mobilized to quickly get emergency air conditioning to the 10-story building to avoid disruption of the upcoming work week. IFS mobilizes after flooding at Courthouse in St Louis. A team of six IFS technicians coordinated delivery and… Read More
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