IFS Remote Assistance provides an interactive virtual reality environment to enable remote ‘side-by-side’ working between remote experts, engineers and customers. IFS, the global enterprise technology company, has announced that its recently-launched IFS Remote Assistance solution has been named one of the business innovations of the year by Business Intelligence Group. IFS Remote Assistance combines remote technology and merged reality to accelerate and simplify problem diagnosis and resolution for any organization working in a decentralized environment. Read More
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Resilience Gives Way to Dominance: Three Predictions for How Service Emerges Stronger Than Ever in 2021
By Sarah Nicastro, Field Service Evangelist, IFS and Future of Field Service In a year fraught with such fear, turbulence, and complexity as 2020, it has sometimes taken effort to see the positives. As someone who cares deeply about this industry, one of those positives for me has been witnessing how the leaders I’m speaking to have risen to the challenges of this year with grit, resilience, and fortitude. They’ve shown true compassion for their… Read More
AI and Automation Power Latest Release of IFS Customer Engagement, Driving Improved Customer Experiences
Highly configurable, integrated and fully branded omnichannel hub lets customers book services and get accurate information online, through social or over the phone. IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software enabling companies to respond to the challenges facing the traditional call center and transform their customer engagement. IFS is leading the way for service organizations to become knowledge and outcome centric throughout the… Read More
Prepare for the Unexpected: Seven Ways to Build Resilience in Service Management in Uncertain Times
Businesses that offer services have been – and continue to be – the lifeblood of our economy, but the global pandemic is bound to change the way service is delivered in the field argues Marne Martin, President of IFS Service Management. What happens to valuable customer touchpoints if people must keep distance from each other? Marne Martin, President, IFS Service Management Business Unit How will changing customer expectations and preferences push service organizations to innovate?… Read More
Business Continuity in the Service Sector: Deploying Remote Assistance Tools Proves Key
Having seen the early effects of the growing pandemic, global climate control solutions provider Munters identified an immediate need to leverage remote assistance to help serve customers and support both field and manufacturing operations. The company opted to roll out remote assistance to 200 staff across 22 countries, a deployment it completed in just two weeks. Sarah Nicastro, Field Service Evangelist, IFS, draws on this case study to explain how the service sector can quickly… Read More
Integrated Facility Services Completes Fast-Track Renovation of Heating and Cooling Systems as a Part of Hannibal School District’s Energy Savings Project
Integrated Facility Services (IFS) has completed work on a $4.9 million HVAC renovation project for the Hannibal School District, in Hannibal, Missouri. IFS was a key part of a team of professionals assembled by the prime energy services contractor, Performance Services, Inc. (PSI), to complete the HVAC renovation. IFS performed the mechanical portion of the project. In addition to the work by IFS, PSI implemented a complete replacement of the existing building’s plumbing system, new… Read More
